RETURN GOODS POLICY
Orders accepted by Adenna are not subject to change or cancellation by Customer except with Adenna’s verbal and written consent. All return must (a) complete a Return Goods Authorization (RGA) form, and (b) obtain an RGA Number, from an Adenna Customer Service Representative. All non-defective returns shall be subject to a 15% restocking fee.
Return party shall prepay shipping cost. Products for replacement may be shipped before return goods are received. Failure to return goods within fifteen (15) days of issuance of RGA Number may result in additional invoice and charges. Adenna only accepts returns of Adenna’s branded products that are purchased and invoiced within 90-day period.
Return Goods Authorization (RGA) form : Download PDF