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Claims for Damaged Goods

Claims for Damaged Goods or Discrepancies in Order and Shipment Received

Every effort is made to ensure that all orders are picked correctly and shipped according to our customer’s purchase orders in good condition. All freight logistics are coordinated with selected and authorized freight carriers. It is the customer’s responsibility to inspect the condition, and count of all products received.

In the event that there are any issues with the shipment received, the customer must notify the freight carrier driver or delivery person immediately, and document the issues with the shipment on the freight carrier’s copy of the Bill of Lading BEFORE signing the Bill to take receipt of the shipment. The customer should then report the problem to Adenna Inc.’s customer service representative.

After the customer signs the freight carrier’s copy of th Bill of Lading to acknowledge receipt of goods in good condition and correct quantities, the ownership of goods is officially transferred from freight carrier to customer. No claims for damage or shortage in shipments will be received or processed by Adenna Inc., or the freight carrier, after the customer signs the Bill of Lading and/or Proof of Delivery.

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